AMR computer department repairing bugs in 911 system

American Medical Response (AMR) operations manager Dawn Brooks gave the totals for the end of April and updated the Linn County Commission on a problem with the 911 emergency system during her meeting with them on May 6.

Commission Chair Jason Hightower asked Brooks if everything got fixed with the call transfers. Brooks said that she would be following up today. She said that AMR did do a fix for the weekend as soon as it was figured out that the calls from Linn County dispatch were being transferred to the AMR dispatch center to the non-emergency line. There is supposed to be fail-safe i place so that doesn’t happen.

She said an 911 call should go straight to the emergency line so AMR’s information technology (IT) department was digging into that and they were going to follow the calls over the weekend and see if that were transferring correctly. 

“In the mean time, our crews were getting dispatched through Linn County’s dispatch just as a fail-safe to make sure they were getting that call immediately,” Brooks said.

Brooks reported that the total for April calls was 130 with 65 transports. The calls by city were:

• Blue Mound, 22 calls, six transports

• Centerville, four calls, one transport

• Fontana, two calls, one transport

• La Cygne, 29 calls, 20 transports

• Linn Valley, seven calls, 15 transports

• Mound City, 29 calls, eight transports

• Parker, three calls, two transports

• Pleasanton, 26 calls, 16 transports

• Prescott, eight calls, six transports